Terms & Conditions

01 Platform Usage & Services

Service Overview

ZEmed+ provides a digital platform connecting patients with healthcare professionals, doctors, clinics, and medical facilities for instant appointment booking, digital prescriptions, and record management.
Medical Emergency Disclaimer

ZEmed+ is not a medical emergency service provider. In case of a life-threatening emergency or immediate medical attention requirement, please contact local emergency services or visit the nearest hospital emergency room directly.

Booking Slots

All appointment slots shown on the platform are provided in real-time. Patients are expected to arrive on time for their confirmed slot to maintain the "Zero Waiting" system.
Cancellations & Rescheduling

Patients may cancel or reschedule appointments directly through the ZEmed+ mobile app prior to the appointment time according to clinic policy.

Account Responsibilities

Users must provide true, accurate, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and account access.
Doctor & Clinic Verification

Healthcare professionals onboarded on ZEmed+ undergo verification of medical council registration numbers, credentials, and identity proofs before listing available consultation slots.

Ownership

All logos, branding, trademarks, design elements, software code, and interface graphics of ZEmed+ are the exclusive intellectual property of ZEmed+ and protected under applicable copyright and trademark laws.
Prohibited Conduct

Users agree not to misuse the service, reverse engineer platform code, upload malicious data, or post fraudulent clinic reviews or identity information.